Spend More , Earn More.

How to earn points?

With simple steps, you can now earn more points.

Exclusive Reward

With simple steps, you can now earn more points.

Questions & Answers

1. What is Nurhampers Rewards?

It’s a rewards program exclusively for Nurhampers customers! Join us today and earn exclusive rewards!

2. How do I join?

Sign up to join as a new member and enjoy the rewards from us.

3. I'm an existing customer! Am I automatically signed up to the program?

Why not! If you’re an existing customer who has opened an account with us (with a login name and password), you would have been automatically signed up to Nurhampers Rewards.

4. As an existing customer, can I still earn point for actions and purchases that I've done before the Nurhampers Rewards program existed?

We’re sorry, but existing customers will not be able to earn points for actions and purchases in the past.

5. How do I view my account?

Go to bottom side of Nurhampers website and Click on My Account. Log in with your Nurhampers login name and password. If you don’t have an account, now it’s time to create one!

6. How do I view my point balance?

Redeem button will appear when you check out if your points enough to make the redemption

7. How do I earn points?

Easy! You can earn points by signing up, following our social channels and of course, sending flowers and gifts! Every RM 1 you spend at Nurhampers, we will give you 1 point. The more points you accumulate, the more rewards (or discounts) you can redeem.

8. Do I earn points when I use a Nurhampers gift card/store credit?

Sorry, but you can only earn points when paying online via credit card or Paypal (FPX, e-wallets).

9. Is there a limit to the number of points I can earn?

Of course, no! The more you spend at Nurhampers, the more points you earn and the more joy you get when make purchase with us.

10. Do points expire?

Yes, your points do have an expiry date of 12 months (after your most recent order).

11. Can points be transferred or refunded?

Nope, unfortunately points are non-transferable and non-refundable.

12. What should I do if my points are missing?

Don’ panic! Please contact our awesome customer service team at sales@nurhampers.com and we’ll be glad to assist you.

13. What happens to my points if I cancel an order?

Sorry, but your points will not be remaining when you cancel your order.

14. I completed an activity but didn't earn points!

Don’t worry! It may take a few minutes for us to process your activity and provide your points. If it’s been longer than 1 business day, do contact us at 019 3050 559 or you may drop an email to sales@nurhampers.com

15. How do I redeem my rewards?

Simple! To redeem your points, simply go to ‘Rewards’ and select a reward you’d like to redeem. If you have enough points, you can use them for a reward that you can use at checkout.

16. How do I apply my reward or discount?

Just click the ‘Apply Code’ button to have the discount code auto-applied to your shopping cart. Alternatively, you may enter the discount code in the ‘Promo Code’ field on the checkout page. Please make sure that you are logged into your account when applying the code.

17. What happens if a friend I refer cancels or returns their order?

Sorry but your reward will be cancelled and removed from your account.

18. Are there any terms & conditions for Nurhampers Rewards?

Rewards are available for registered members only and applicable once only in a single order. Discount codes cannot be stacked and are not exchangeable for cash. Nurhampers reserves the right to amend our rewards program terms & conditions at any time.

19. Do rewards program applicable to discounted item?
  1. Do rewards program applicable to discounted item?
20. What are the minimum and the maximum point I can redeem?

The minimum point you can redeem is 500 points at one time. While the maximum point can redeem is 2000 points at one time.

21. When can I redeem the points?

You can redeem your point on your next purchase with us. Let say, currently you have 300 points and you make purchase that makes you earned 200 points, you can only use that 200 points on your next purchase.